In the Privacy policy of Althen we describe how we handle your personal data. This Privacy policy explains what information we collect and what options you have regarding the collection & registration of your personal information. The Privacy policy applies to all our customers (worldwide) and may change from time to time due to new developments or legislation. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.
GeneralThe Privacy Policy applies to all personal data we register and use for our business processes and the performance of our services. We value the protection of your privacy. You can read our rules regarding the collection and storage of personal data:
- We only collect data that is necessary for the execution of our business processes and services.
- Only the employees who need access to carry out their work have access to your data.
- Our employees handle this information with care.
- We require companies with whom we work with to act in accordance with our principles.
- We handle the trust you give us with care.
What information do we collect from you?
For processing quotations and orders we need your company details and personal data. Personal data are data that can be traced back to individual natural persons. We register this information in our ERP system and our Outlook e-mail system. We use your data for sending quotations, orders and for maintaining personal contact via e-mail and telephone.What data do we collect?
Organizational data:
- Company Name
- Department
- Industry
- Bank details organization
- Address information organization
- General Telephone number
- E-mail organization
- Order & contact history
Personal details Contact person:
- Your email address
- Your first name
- Your last name
- Your gender
- Your business (mobile) number
Personal data webshop order:
- E-mail address
- First Name
- Last name
- Delivery address
- Billing address
- Gender (for salutation)
- Mobile phone number)
- Payment details
Unless you sign up for our newsletter, we do not use your e-mail address for marketing e-mailings. If you request a quote without placing an order, we will delete your personal data after 2 years. The organizational data is saved. This is historical data and we need to do business analyzes. You can request to view, change or delete your personal data via sales@althen.nl (Please note that we are not allowed to delete the contact details of orders & orders within 2 years. We are obliged toa statutory retention period of seven years.)
Online Store Software
Our webshop is developed with software from WooCommerce. Personal data that you make available to us for the purpose of our services will be shared with this party. WooCommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. WooCommerce is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. WooCommerce reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. WooCommerce takes into account the applicable legal retention periods for (personal) data.
Payment methods
We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than permitted by law.
Shipping and logistics
When you place an order with us, it is our job to have your package delivered to you. We use the services of various postal services such as GLS, DPD and () to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with the couriers. The courier only uses this information for the purpose of executing the agreement. In the event that the postal service engages subcontractors, it will also make your data available to these parties.
Job application
If you apply for a job at Althen, we will keep your motivation letter and curriculum vitae. This information can be viewed by the Human Resources department and the relevant department. If no agreement is reached, we will destroy your CV after two months and remove it from our digital files, unless you indicate in writing that we may retain your data for longer. If an employment contract comes out, your CV will be stored in a closed closet. Only the Human Resources department has access to this information.
Newsletter
We regularly send newsletters to customers and interested parties. We use the email systems MailChimp and Campaign Monitor for this. We only send our newsletter if you, as the owner of the email address, agree with the subscription. After signing up for our newsletter you will receive a sign-up link to ensure that you are the person who signs up for our newsletter. After confirming via this link, your e-mail address will be added to the mailing list. If you no longer wish to receive a newsletter from us, you can unsubscribe via unsubscribe from the newsletter or via e-mail to marketing@althen.nl.
We use the MailChimp statistics to analyze how relevant our newsletter content is to our readers. Which subjects are widely read and which subjects are less interesting for our reader. Based on this, we make our future newsletters.
Request quotations that are send to sales@althen.nl in response to our newsletter will be processed by engineers. The personal data you have enhanced will be stored in the ERP system, in order to process your application further and to contact you. The Marketing department does use this personal data for further marketing.
Website & Cookies
Althen uses various cookies and JavaScripts on its website (referred to collectively as "cookies"). Below you can read what cookies are, why we use these cookies and how you can adjust the settings of your browser to accept cookies or not. Accepting cookies is not a condition for visiting our website.
What are cookies? A cookie is a small text file that is placed on your computer during a visit to a website. Information is stored in this text file. This information can be read by the website on a later visit.
Why do we use cookies? To determine how often our website is visited and which parts of the website are most interesting to our visitors, we continuously measure with Google Analytics. We use cookies for this. Statistics are generated from the information we collect. With these statistics we can make our website as user-friendly and interesting as possible for you. The statistics and other reports are completely anonymous and we do not trace back to persons. In Google Analytics it is also possible to use data for remarketing & tracking. We have disabled these settings in Google Analytics.
We use cookies for:
- Anonymous monitoring of the number of visitors on our web pages.
- Anonymous keeping track of the amount of time each visitor spends on our web pages.
- Anonymous tracking of which pages of our website are visited.
- Optimizing our website.
Given the small impact of these cookies on your privacy, no permission is required for the use of these cookies. By continuing to use this website, you agree to place all described cookies when visiting this website.
What you can do to prevent the installation of cookies?
If you do not want websites to place cookies on your computer, you can adjust your browser settings so that you receive a warning before cookies are placed. You can also adjust the settings so that the browser refuses all cookies or only cookies from third parties. Note that you must adjust the settings separately for each browser and computer you use. How you can adjust settings differs per browser. If necessary, consult the help function of your browser.You can prevent the registration and processing of your data by Google by downloading, installing and activating a special browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en.
Alternatively, you can deactivate Doubleclick cookies via the Digital Advertising Alliance website. If you want to turn off cookies from specific parties, you can do so via Your Online Choices.
Other and "third-party" cookies"
Third party cookies" are cookies that are used by other parties. We have not placed any third-party cookies on our website, but these cookies may have been placed by third parties. This is especially the case if our web pages contain "embedded" elements, such as videos from "Youtube" or "Social share buttons". Because the content belongs to another party is, this other party may also place the cookies.Should you encounter cookies on this website that fall into this category and that we have not mentioned above, please let us know. For the cookies that the third parties place and the possible data they collect, we refer to the statements that these parties provide on their own websites.
Third-party analytics tools
We use analytical tools, including those of third parties, that enable us, among other things, to identify potential performance opportunities and problems on our website, improve stability, functionality and relevance, and to understand how you use our websites, so that we can optimize and improve your user experience and evaluate and improve our campaigns. No personal data is included for this. We usesession and device data for the analysis.
In Google Analytics, for example, it is also possible to use data for remarketing and tracking. We have enabled these settings in Google Analytics, Google Adwords and Meta. Below we list these partners, their tools and their Privacy Policy.
Google Analytics (Google) + Google Adwords (US, Ireland) for User Behavior and Remarketing:
https://support.google.com/analytics/answer/6004245
https://policies.google.com/privacy
https://support.google.com/analytics/answer/6366371?hl=en&ref_topic=2919631
Meta (Ireland) for Remarketing: https://www.facebook.com/policy.php
SEMRush (US) for User Behavior, Online Performance of Website and Market- en audianceanalysis:
https://www.semrush.com/compan...
Hotjar (Malta) for User Behavior: https://www.hotjar.com/legal/policies/privacy/
Website disclaimer
Naturally, we pay utmost attention to the composition and content of this website. However, we do not accept any liability for the correctness and completeness thereof, or the direct or indirect consequences of acts or omissions on this basis.Under no circumstances can rights of any kind be derived from the content of this website. Althen reserves the right to improve or otherwise change the information on the website at any time. All rights reserved.No textual and / or graphic representation of this website may be reproduced or published, in any form or by any means whatsoever, or stored in an automated (data) file, without prior written permission from Althen.
Responsibilities and rights
The company responsible for registering, processing and using your personal data within the meaning of the General Data Protection Regulation is Althen. We can be reached via:
Althen, Verrijn Stuartlaan 40, 2288 EL Rijswijk, the Netherlands
Telephone: +31 (0) 70 392 4421
E-mail: info@althen.nl
As a customer and contact person of Althen you have the right to inspect your personal data. This means that you can request which personal data is registered and for which purposes that data is used. You can contact us via the contact details above.
You also have the right to be forgotten; this means that we will remove all data that we have registered from you and that do not necessarily have to be kept according to legislation. You can contact us for this.
Change Privacy policy
We may make changes to this Privacy Policy, without informing you of this, because, for example, our website or the privacy regulations change. Changes will take effect immediately as soon as they are published on the website. We advise you to consult this Privacy Policy regularly in order to be informed of any changes. By continuing to use this website, you agree to any changes to the Privacy policy.
Illustrations on this page: www.Bigstock.com
Althen, Rijswijk, Juli 2, 2021